Benefits Representative

  • Location
    Toronto, Ontario
  • Salary
  • Job type
  • Category
    Call centre & customer service - Customer Service

Benefits Representative job opening in Toronto, ON

Our client is looking to hire top talent for a Benefits Representative job opening in Toronto, ON.  This is a fantastic opportunity for someone with some exposure to insurance / benefits processes and is looking to get into a committed, permanent full-time role in a career opportunity.  There would be training involved but the right fit will be someone with a dynamic and outgoing personality, a calming and professional approach, exceptional communication and employee relations skills and a key eye for detail.  The work-site is located near a Yonge line subway station (2 min walk).

Some of the responsibilities for this Benefits Representative job opening in Toronto, ON may include but not be limited to;

  • Accepting and responding to a high volume of calls and emails with various questions, inquiries, concerns regarding employee benefits, claims etc
  • Providing information and educating on coverage, adds/removals, claims, payments and more
  • Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up
  • Researching information to ensure accurate details are provided on either side; liaising between employee and provider where required
  • Ensure all verification documents, reports, etc are obtained and in the file; follow up where needed
  • Preparing and issuing letters for various functions of the role
  • Creating copies, filing and keeping documents organized at all times
  • Assisting with the adjudication process; coordination and administration-wise
  • Various data inputting and processing of information; changes, documentation/notes etc
  • Additional related tasks as required.
  • The requirements for the successful candidate applying for this Benefits Representative job opening in Toronto, ON may include but are not limited to;

  • At least 1 year of experience in group insurance or benefits related experience combined with further call center experience
  • Excellent communication skills (both verbal and written)
  • Resourceful and strong interpersonal skills
  • Strong technical skills in Word, Excel and Outlook and ability to learn new systems with ease
  • High level of accuracy, detail and follow through
  • A focused and driven independent worker while thriving in a team based environment
  • Ability to deal with sensitive and confidential information.
  • If you are interested in this Benefits Representative job opening in Toronto, ON, please apply immediately as our client is looking to bring someone on to start the training and crossover process so is motivated to hire TODAY!  Please note this role would have you working as part of the union and therefore guaranteed salary increases after 6 months and after 12 months and working 34.5 hours per week Monday to Friday along with an attractive benefits package and more.

    • Apply with Adecco

    Reference number CA_EN_1_026575_2051497

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →


    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)


    Upload or attach document from


    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.