Bilingual Broker Support - CSR

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Halifax, Nova Scotia

Adecco is currently looking for a Bilingual Broker Support (CSR) for our top Insurance company client in HaliFax, NS. This is a 6 month contract and pays $20.50/hr. The ideal candidate must have 
1. Strong verbal and written skills in French & English
2. Computer skills - comfortable working with multiple applications
3. Strong customer service & Communication skills. 

The Broker Support, Service Associate is responsible for providing front-line support to Advisors on contracting, compensation-related issues and service inquiries. This position will respond to a high number of inbound calls from Advisors, MGA’s, Wholesalers via an established toll-free number and respond to all in coming email inquiries.

Bilingual Broker Support (CSR) RESPONSIBILITIES:

•Gather and record detailed information from Advisors, MGA’s and wholesalers
•Log and follow up on all Advisor interactions relating to pre and post sale product inquires, new business, policy services, claims, underwriting and compensation.
•Ability to multi task using a multitude of system applications required to service each of the uniquely different products such as Disability, Critical Illness, Health and Dental, Travel.
•Provide exceptional service by acting as the point person for all Advisors service issues and working with the different business units to ensure resolution in a timely manner
•Sharing of departmental duties in absence of peers
•Adherence to daily established service and quality standards 

Bilingual Broker Support (CSR) Requirements:
• Understanding of the Advisor & MGA model
• Post secondary school graduation or equivalent work experience in the insurance or financial industry.
• Excellent written and verbal skills in both English & French
• Ability to exercise good judgment and common sense under pressure.
• French/English speaking and writing is a requirement.
• 1-2 years experience in a call center/customer service environment.
• Must have strong interpersonal, customer service and communication skills.
• Ability to obtain or give information in situations which require tact and diplomacy
• Must be able to respond to escalated issues and diffuse difficult concerns in a professional manner
• Flexible to work department shifts 8:00 a.m. – 8:00 p.m For the right person position can become permanent.

IF you are interested in this amazing Bilingual Broker Support (CSR) opportunity, please apply to this job posting ONLINE as soon as possible.


  • Apply with Adecco

Reference number CA_EN_1_026602_12074834

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.