Bilingual Case Manager

  • Category
    Accounting & Finance - Insurance Operations
  • Job type
    Direct Hire
  • Location
    Concord, Ontario

Adecco is currently hiring for a Bilingual Case Manager in Vaughan, ON. In order to be considered for this position the successful candidate needs to have at least one year of Customer Service Experience.

Our client connects individuals and businesses with the customized insurance products, services, and information they need for safe and healthy travels. It provides innovative travel insurance products to affinity groups, rewards programs and organizations and delivers superior customer care with highly trained, multilingual staff serving the needs of travelers going anywhere in the world.

Bilingual Case Manager Description:

Act as the link between policy holders and family members and medical and service providers and the insurance company
Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions
Provide assistance services to travelling members (taxi, ambulance, hotel, medical bookings, etc.)
Confirm insurance coverage details to service providers and members
Communicate with service providers around the world (request documentation, reports, invoices, etc.)
Update clients on progress of assistance provided to their members
Assist members with their return home, when necessary
Coordinate with various service providers
Review and interpret benefits plans

Bilingual Case Manager Requirements:

A positive, enthusiastic attitude, with strong people skills
Proven customer service experience and passion for helping others and sales delivery
Sales and service oriented with a demonstrated ability to proactively listen, identify and solve problems
Effective relationship management skills
Effective communicator, both verbal and written
The ability to multi-task, with above-average computer skills and digital awareness
Insurance and policy knowledge/interpretation
Be available for rotational work on evenings and weekends and on-call
MUST HAVE: Bilingual French

If you are interested in this Bilingual Case Manager opportunity in Vaughan, ON please click the “apply now” button below.


  • Apply with Adecco

Reference number CA_EN_2_026501_28447

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →