Bilingual Client Service Representative job openings in Toronto, ON (French and English)
Adecco Professional has partnered with a financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (French/English). These are full-time, permanent positions that have required working hours between 8am – 5pm Monday through Friday (37.5 hours/week). This is a hybrid working position so you must be able to work out of the downtown Toronto office at least 1 day/week and open to additional days in office as required – please note this is TTC subway accessible.
Key responsibilities for Bilingual Client Service Representative job opening in Toronto, ON may include but are not limited to:
Manage high volume inbound calls from customers (primarily from regulatory professionals)
Document and track all calls and conversations in a CRM
Maintains customer database; updates data and makes necessary changes; follow up on outstanding and required items
Determines customers’ needs and ensure proper documentation/information is included in the systems
Ensure all written communication is also responded to in a timely, efficient and professional manner
Follow up calls and written correspondence will be required as well; all will be in both French and English
Additional duties as assigned.
To be considered for the Bilingual Client Service Representative job opening in Toronto, ON you will need to meet the following minimum requirements:
Complete bilingualism in both French and English, both written and spoken
Completed post-secondary education, either a College Diploma or University Degree
At least 1-year of total relevant experience in a similar role; call center experience from a similar professional services industry a strong asset
Self-motivated and also able to work within a team environment
Ability to meet deadlines and control multiple priorities
Strong problem solving and decision-making skills
Ability to learn quickly; the business as well as the technology to help you do your role best!
If you are interested in these fantastic Bilingual Client Service Representative job opening in Toronto, ON and you meet the minimum requirements and can work in the downtown Toronto core, please submit your resume today. Our client is looking to add some strong Bilingual Client Service Representatives to their team immediately! Our client offers a competitive salary (commensurate with experience), strong benefits package, extensive paid time off and more!