Bilingual Coffee Specialist Bayshore

  • Category
    Retail & sales - Retail
  • Job type
    Temporary/Contract
  • Location
    Ottawa, Ontario

Adecco Canada is currently searching for part-time Coffee Specialists for the Nespresso Boutique in Bayshore Shopping Centre.

Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. The Boutique Coffee Specialist role is a great opportunity for a bilingual (English and French) candidate with customer service experience in a retail setting where providing exceptional customer experience is of the highest priority.

This will be an open-ended contract opportunity with chance of becoming permanent. We are currently searching for candidates available to work part-time hours during the daytime and evenings, any day Monday to Sunday, all year round. The pay rate offered will be $15 per hour.

Coffee Specialist Mission:
Be an ambassador of the Nespresso Brand at the Boutique and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.

Key Responsibilities:

  • Achieve personal and common sales and service level targets;
  • Welcome the Boutique clientele and identify their needs;
  • Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
  • Work in shifts and fulfill ones role and expectations. Support special events;
  • Contribute to the management of inventories, stocks and cash;
  • Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
  • Advise both prospects and Club members on Nespresso products and Services;
  • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
  • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
  • Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
  • Actively manage the database on a daily basis and permanently update customer records;
  • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
  • Check payments in accordance with the defined procedure;
  • Cash checks (if used in the country), enter payments made by credit cards;
  • check the correspondence of sums received with the orders and send all to the accounting department;

Qualifications:

  • Minimum high school education; post-secondary education preferred
  • At minimum one year of retail customer service experience where providing exceptional customer service is of the highest priority
  • Knowledge of coffee (products, accessories, machines etc.) would be a definite advantage
  • Punctuality and discipline including hygiene / food safety
  • Excellent presentation, communication and interpersonal skills
  • Pleasing personality as an ambassador of Nespresso (premium positioning)
  • Proactive and responsive to anticipate and fulfill customer needs
  • Fluent bilingualism in English and French
  • Availability to work 20-25 hours during the daytime, evenings and weekends is a must. Must be available for a minimum of 4 shifts per week.

To be considered for this new and exciting opportunity, apply now!

  • Apply with Adecco

Reference number CA_EN_1_021956_12123522

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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