Bilingual Collections Officer

  • Category
    Accounting & Finance - Loan / Mortgage
  • Job type
  • Location
    Waterloo, Ontario

Adecco is hiring for a Bilingual Collections Officer for our top insurance client in Waterloo, ON. This Bilingual Collections Officer owns the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products; Loans, Lines of credit, Bank accounts, and Mortgages. We're looking for a passionate, motivated, fully bilingual (French and English) individual with at least 1 year of collections (or equivalent Banking) experience to join our team. Experience with any or all of the following is a plus. This is a 6 months contract with a possible extension and pays $20.80/hr. 

You will learn about working in a large organization, all the products and help assist the clients in their financial situations. Continue to develop your negotiating and problem solving skills while coming up with arrangements to suit the client's repayment ability within Company guidelines and policies. Thanks to a supportive company with a culture of continuous learning and improvements, we are open to hearing what you want to learn and helping you get there. 

Bilingual Collections Officer Qualifications
-Fully bilingual in French and English (both written and verbal) 
-Strong/advanced competency in the Microsoft Office Suite 
-Typing 60 wpm
-Strong team player with the ability to coach others in a team environment 
-Organized and adaptable to change 
-Strong communication skills, both written and verbal, Telephone Skills
-Communicate with sometimes disgruntled and/or irate customers and/or advisors 
-Knowledge of laws, rules and regulations governing collection functions in various provinces 
-Strong analytical, interpretive and judgment skills and problem-solving capabilities 
-Results oriented 
-Proactively seeks solutions and takes ownership 

If you are interested in this Bilingual Collections Officer, Waterloo, ON, please apply NOW!


  • Apply with Adecco

Reference number CA_EN_1_026602_12197756

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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