Bilingual Contact Centre Representative

  • Category
    Retail & sales - Service
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Our client in the Gaming Industry is currently seeking a Bilingual Call Centre Representative. The role pays $18.25 per hour. The Bilingual Call Centre Representative must be in North York. The Bilingual Call Centre Representatives in a 3-month contract with a possibility of becoming an ongoing role. The Bilingual Call Centre Representative must be able to work afternoon shifts from 4pm-12am and midnight shifts from 12pm-8pm.

Bilingual Customer Service Representative:

  • Provide players with effective and timely first-level account support both in English and French such as passwords, fund transfers, account set up and privileges and connections
  • Handling inbound customer requests via email or telephone
  • Using our internal tracking system, document and track the nature and scope of issues and the actions taken to resolve the call
  • Escalate issues that cannot be resolved by first level per internal protocols
  • Informing players about current promotions
  • Providing players with accurate information regarding game guidelines and rules
  • Assisting our fraud and security agents with related issues

Bilingual Customer Service Qualifications:

  • Excellent communication skills, both written and verbal in both French and English
  • Minimum 1-year customer service experience in a Contact Center environment
  • General computer experience required, including the ability to type and navigate the internet
  • Knowledge of Poker and Bingo is an asset, however training will be provided
  • Must be a team player and a quick learner
  • You are at your best in a team environment
  • Must be available for day, evening and night shifts

 

  • Apply with Adecco

Reference number CA_EN_1_026501_12224461

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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