Bilingual Credit Recovery

  • Category
    Accounting & Finance - Loan / Mortgage
  • Job type
  • Location
    Waterloo, Ontario

Adecco is currently hiring for a Bilingual Credit Recovery for one of the largest insurance and financial services firms globally. The Bilingual Credit Recovery will be owning the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off. This is a 6-month contract role paying $22/hour, and will be based in either Waterloo, Ontario or Halifax, Nova Scotia
The Bilingual Credit Recovery responsibilities are to: 
- manage and resolve more complex delinquent account in a timely and accurate manner 
- ensure payments and adjustments are processed accurately and within company policies 
- manage incoming correspondence received from clients and determine action required or next steps
- review, investigate, and analyze accounts to determine the client's ability to repay the debt
- negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
- maintain account records regarding the financial status of the customer and the status of the collections efforts
- escalate legal or third-party notices where the Bank's security is at risk, including property tax arrears, tax sales, and insurance cancellation notices
- manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate client
- ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
- review and recommend solutions for escalated client complaints
The Bilingual Credit Recovery requirements are: 
- 1-2 years previous collections/recoveries experience, with the ability to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims
- knowledge of laws, rules and regulations governing collection functions in various provinces
- fully bilingual (French and English)
- advanced competency in the Microsoft Office Suites
- capacity to handle high-pressure and sometimes irate or disgruntled clients
- strong communication, analytical, interpretive, judgement and problem-solving skills
- organized, results-oriented, proactively seeks solutions

Why work for Adecco?
- Great Pay +4% vacation pay
- Paid weekly-accurate and on time
- Medical and dental benefits once qualified
- Strong health and safety programs
- Flexible shifts
- Free training programs

If you are interested in the Bilingual Credit Recovery role in either Waterloo, Ontario or Halifax, Nova Scotia, apply today. 

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  • Apply with Adecco

Reference number CA_EN_1_026602_1235069

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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