Adecco is currently seeking a highly skilled and motivated Bilingual Customer Care Associate to join our client's team in Toronto, ON. This is a full-time position, and the successful candidate will play a crucial role in delivering exceptional customer service experiences by efficiently handling phone calls, emails, and escalation cases. This role also involves supporting the Senior and Manager, Customer Care with various assigned tasks.
Responsibilities:
Efficiently handle incoming calls and promptly respond to emails related to lease and loan accounts.
Maintain detailed and clear records in the servicing system following each customer interaction.
Address customer inquiries, concerns, and complaints with empathy, courtesy, and effectiveness.
Cultivate a high standard of professionalism and foster positive relationships with customers.
Consistently meet or surpass key performance indicators.
Expertly resolve customer issues, thereby enhancing the company's profitability by transforming dissatisfied customers into loyal ones.
When necessary, escalate issues to the appropriate teams or departments and diligently follow up with customers and dealers on the progress of complaint and question resolutions.
Effectively manage Customer Care Queues, generate letters, and perform other tasks within the servicing system.
Qualifications:
Previous experience in a customer-facing role or call center environment is preferred.
Knowledge of automotive finance is considered a valuable asset
Experience in a corporate work environment is a preferred qualification.
College Diploma or University degree is preferred.
Fluency in both French Canadian and English is required, with clear verbal and written communication skills in both languages.
Proven ability to establish positive and constructive relationships with both internal and external stakeholders.
A self-motivated individual with a team-oriented mindset and a commitment to achieving results.
Ability to work independently and proactively solve problems.
Flexibility to accommodate various work schedules, including daytime, evening, and weekend shifts.
Core Competencies:
Adaptability: Ability to embrace new opportunities and challenges with urgency, high energy, and enthusiasm.
Problem Solving: Capability to understand complex, sometimes contradictory information and efficiently resolve issues.
Customer Focus: Dedication to building strong customer relationships and providing customer-centric solutions.
Interpersonal Skills: Ability to relate openly and comfortably with diverse groups of people.
Efficiency: Skill in completing tasks effectively and efficiently while maintaining a strong focus on continuous improvement.
Working Hours: The Associate will work rotating shifts between the hours of 8:30 am to 8 pm EST.
If you are seeking a permanent opportunity in a fast-paced, challenging environment with a growing company, we encourage you to apply.
@@j
CATA6683