Bilingual Customer Representative

New
  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    Halifax, Nova Scotia

Adecco is currently looking for Bilingual Customer Representative in Halifax, Nova Scotia. Are you fluent in French and English? Are you looking for an entry-level role with strong training and career growth in the insurance and banking industry? Here is a terrific opportunity for you! 
As a Bilingual Customer Representative, you will be playing a key role in enhancing the customer experience by providing high-quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic fast-paced environment.
Our client offers a stable and enterprising work environment where talent is appreciated, and professional development is taken seriously. 
This is a 5-months contract with a pay rate from $20.41 per hour depends on years of experience.
Schedule & hours: Training will be 8:00 am to 4:00 pm and shift will be  either day shift or afternoons 3:00 pm to 11:00 pm (Must be able to work both shifts) 
Bilingual Customer Representative Responsibilities: 
• Provide high-quality customer experience via inbound calls
• Advise customers on payment amounts, methods, dates and fees of payments, policy renewals, dates of existing policies, reprinting of statements
• Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals
• Achieve referral quote (cross-sell) objectives through inbound phone calls, conduct assessment of potential insurance needs
• Promotes client loyalty through attention to detail and relationship building
• Take ownership of customer problems and provide first contact resolution at every opportunity
Bilingual Customer Representative Qualifications: 
• Exceptional communication skills in French and English is required
• 6 months or more of customer service, sales or call center experience.  
• A customer-centric focus with the ability to professionally communicate both verbally and written.
• Capability to work effectively in a quick-paced, ever-changing environment in a professional manner 
• College or University Diploma preferred
Advantages: 
• Career advancement opportunities
• Continuous training and mentoring 
• Professional work environment
• Well-known brand to have on your resume
• Free parking and transit accessible
Why work for Adecco?
• Great Pay +4% vacation pay
• Paid weekly-accurate and on time
• Medical and dental benefits once qualified
• Strong health and safety programs
• Free training programs
If you are interested in Bilingual Customer Representative in Halifax, Nova Scotia, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

 

  • Apply with Adecco

Reference number CA_EN_1_026602_12174668

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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