Bilingual Customer Service Associate

  • Category
    Office, clerical & administrative - Operations
  • Job type
    Temporary/Contract
  • Location
    Markham, Ontario

Adecco is currently hiring for a Bilingual Customer Service Specialist (English & French), in Markham, ON. To qualify for this Bilingual Customer Service Specialist role, you must have previous experience in working at a call center environment, data entry & strong communication skills. Our client is a leading Canadian retail chain based in Ontario.

Pay rate: $19-20/hr

Bilingual Customer Service Associate Requirements:

  • Enjoys supporting in/outbound call activity with a customer centric view by providing best in class service Maintain Phone Queue KPIs (Service Availability, Average Handling Time, etc.)
  • Assist OnLine Customers with the website navigation, order tracking, product inquires and complaints etc..
  • Navigate between Demandware and SAP to support inquiries from the customer
  • Run daily reports to capture Drop Ship and Send Sale exceptions.
  • Daily Grouping of ECom and Drop Ship orders Maintain email inbox and respond to emails within 2448 hours, such as product, sale, order tracking and price match inquiries etc. 
  • Quantifying the number of emails received per day
  • Maintain Ecom Order Book (e.g. Incompletes, Back orders, JOs and Returns)
  • Process Warranty Claims and maintain Warranty Claim Log Wholesale Golf:
  • Provide complete Order Management for assigned customer base.
  • Daily management of customer orders including Order Capture, Management and Fulfillment, such as but not limited to, confirmation of order entry, cancel date extensions, JOs, applying correct Cancelation Reason Codes, Delivery Create, investigate backorders, shortages and late tracking deliveries.
  • Order Flow Optimization, track and maintain orders ensuring accurate and timely delivery on orders to the DC.
  • Monitor Contracts delivery dates and work with Sales to convert Contracts into shippable pairs, prior to the Cancel Date.
  •  Assist in special projects as required 
Bilingual Customer Service Associate Qualifications:
  • Post-Secondary diploma or degree Bilingual
  • excellent written and oral communication skills in French and English Consumer/Call Center experience
  • 2+ years SAP, Demandware and Microsoft Office (Outlook, Excel) experience is a strong asset Order Management Experience Customer centric view providing best in class service
  • Strong interpersonal skills, people oriented, team player Excellent communication skills Able to work independently and make decisions with minimal supervision Quick learner, strong multitasking ability
  • Ability to work well under pressure and deal with difficult customers
  • Ability to communicate clearly, concisely and professionally. Ability to prioritize work and adjust priorities as needed.

Why Work for Adecco? 
  • Great pay + 4% vacation pay 
  • Paid weekly - accurate and on time 
  • Medical and dental benefits once qualified 
  • Strong health and safety programs 
  • Flexible shifts 
  • Generous Referral bonuses 
  • Free training programs 
If you are interested in this Bilingual Customer Service Associate role in Markham, ON, click the Apply button now.

B6659

  • Apply with Adecco

Reference number CA_EN_1_026659_12122474

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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