Bilingual Customer Service Associate

  • Category
    Retail & sales - Service
  • Job type
    Temporary/Contract
  • Location
    Markham, Ontario

Adecco is currently hiring a temporary Bilingual Customer Service Associate in Markham, ON. To qualify for this Bilingual Customer Service Associate role, you must have 1-2 years of previous experience and be client focused, with a high level of French and English communication and presentation skills. The Bilingual Customer Service Associate reports to the Sales Administration Manager and is required to work Monday - Friday from 9:00am - 5:00pm with a pay rate of $21/hr + 4% vacation pay.

Bilingual Customer Service Associate Requirements:

  • Enjoys supporting in/outbound call activity with a customer centric view by providing best in class service
  • Maintain Phone Queue KPIs (Service Availability, Average Handling Time, etc.)
  • Assist OnLine Customers with the website navigation, order tracking, product inquires and complaints etc.
  • Navigate between Demandware and SAP to support inquiries from the customer
  • Run daily reports to capture Drop Ship and Send Sale exceptions 
  • Daily Grouping of ECom and Drop Ship orders
  • Maintain email inbox and respond to emails within 24-48 hours, such as product, sale, order tracking and price match inquiries etc.
  • Quantifying the number of emails received per day
  • Maintain Ecom Order Book (e.g. Incompletes, Back orders, JOs and Returns)
  • Process Warranty Claims and maintain Warranty Claim Log
  • Provide complete Order Management for assigned customer base.
  • Daily management of customer orders including Order Capture, Management and Fulfillment, such as but not limited to, confirmation of order entry, cancel date extensions, JOs, applying correct Cancelation Reason Codes, Delivery Create, investigate backorders, shortages and late tracking deliveries 
  • Order Flow Optimization, track and maintain orders ensuring accurate and timely delivery on orders to the DC
  • Monitor Contracts delivery dates and work with Sales to convert Contracts into shippable pairs, prior to the Cancel Date
  • Perform SAP queries and customer specific excel reports for analysis of orders Position yourself and the Sales Team to sell more shoes at every opportunity presented.
  • Assist in special projects as required
  • Provide back up to other team members as necessary
  • Quarterly rotation of MGroup Creation Assist in special projects as required

Bilingual Customer Service Associate Qualifications:
  • Post-secondary diploma or degree
  • Bilingual excellent written and oral communication skills in French and English
  • Consumer/Call Center experience 2+ years
  • SAP, Demandware and Microsoft Office (Outlook, Excel) experience is a strong asset
  • Order Management Experience Customer centric view providing best in class service
  • Strong interpersonal skills, people oriented, team player
  • Excellent communication skills
  • Able to work independently and make decisions with minimal supervision
  • Quick learner, strong multitasking ability
  • Ability to work well under pressure and deal with difficult customers
  • Ability to communicate clearly, concisely and professionally
  • Ability to prioritize work and adjust priorities as needed

Why Work for Adecco?
  • Great pay + 4% vacation pay
  • Paid weekly accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Generous referral bonuses
  • Free training programs

If you are interested in this Bilingual Customer Service Associate role in Markham ON, apply by clicking the Apply button.

B6659

  • Apply with Adecco

Reference number CA_EN_1_026659_12277433

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →