Bilingual Customer Service Coordinators, Remote

  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

We are currently hiring Remote French speaking Bilingual Service Coordinators for a well-known National company. This is a great opportunity to land a full-time remote job!

 Our client is a global company that specializes in business and workforce solutions

  • Competitive Salary
  • Location: Remote (Work from Home)
  • Shifts: Rotating Shifts (24/7 Call Centres)
  • Here’s why you should apply:

  • Immediate Start date
  • Flex Benefits package including: Sick days and Floater days
  • Shift premium of $2/hour 8pm-7am and all weekend
  • Pension & employee share program
  • Medical and dental benefits once qualified
  • Free training programs
  • Tight-knit culture with team events and workshops
  • Wellness and social responsibility initiatives
  • Job responsibilities include:

  • Handling inbound attendance support calls and accurately reporting customer details using in house applications
  • Providing support to all callers and referring callers to other resources as appropriate
  • Completing other intake administrative activities in between phone calls, such as opening disability management files
  • Update the company database by inputting information from each call and keeping every customer field current
  • Develop ways to deliver excellent customer service to challenging customers
  • Monitor customer satisfaction levels and create innovative ways of increasing them
  • To qualify, you should;

  • Fluent in English and French
  • High school diploma or equivalent; some college education preferred
  • 2+ years' experience in a customer service position within the Retail, Hospitality sector
  • Proficiency with MS Office
  • Knowledge of processing Disability, and Insurance claims
  • Experience in Retail or Hospitality would be an asset
  • Advanced customer service, written and verbal communication skills
  • Empathetic and able to escalate crisis situations to our clinical team
  • Driven to achieve performance success and enjoy working in a fast-paced environment
  • Ability to work well in a team environment

    Don’t miss out on this opportunity to work for a global leader in workforce solutions!

    Apply now! If you meet our requirements, you will hear back from an Adecco recruiter soon.


    • Apply with Adecco

    Reference number CA_EN_1_026659_1467518

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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