Bilingual Customer Service Job in Toronto, On

  • Category
    Call centre & customer service - Customer Service
  • Job type
    Direct Hire
  • Location
    Toronto, Ontario

Do you pride yourself in providing exceptional service support to customers and ready to enter the corporate world? Do you speak and write French AND English fluently and can interchange as required? Our client located in downtown Toronto and is currently looking to hire top talent for their Bilingual Customer Service Representative job opening in Toronto, ON to join their team! This is a full time, permanent position with the working hours being 9am to 5pm, Monday to Friday - no later shifts or weekends.

Key responsibilities for the Customer Service Representative job opening in Toronto, ON may include the following:
- Resolve customer complaints via phone, e-mails, mail or possibly other social media
- Reaching out to customers and verify information and update accordingly where required (majority is inbound call center-like setting)
- Advise on company information, policies, etc
- Compile records on overall customer satisfaction
- Keep records of customer interactions and transactions, inclusive of data entry and processing
- Check to ensure that appropriate changes were made to resolve customers’ complaints

Minimum qualifications for the Customer Service Representative job opening in Toronto, ON are as follows:
- 2+ years Customer Service experience, ideally from a retail setting (ie Sales Associate or the like)
- Bilingual in French/Engish
- Excellent communication skills, both verbal and written in both official languages
- Must be highly organized, and be able to prioritize tasks

- Completion of high school diploma at a minimum, post secondary education preferred

If you are interested in the Customer Service Representative job opening in Toronto, ON and meet the minimum qualifications, please submit your resume online. We thank all applicants for their interest in the position, however only those candidates that meet the qualifications will be contacted.

  • Apply with Adecco

Reference number CA_EN_2_026575_27589

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.