Bilingual Customer Service Professional

Adecco is looking for Bilingual Customer Service Professional , locations:Waterloo, ON and Halifax, NS

6-month contact, Pay rate- $23 + 4% vacation pay

Bilingualism needed - French and English, both verbal and written communication fluent
Work hours 9-5 pm Monday-Friday
Flexibility to work overtime may be needed on occasion
Work in office 3 days per week required, not a full time remote position
This position is open to the Waterloo or Halifax locations.
Please input on the candidate's summary portion of their resume where they reside.
Training is peer training with some online videos/reading material. Question support provided.

Job Description:
This team is a dedicated group of individuals with a strong customer focus accountable for managing inquiries, communications (telephone and written responses) and processing for all deposit products and distribution channels. Partnering with our processing team (who manage the routine intake and processing of work), this team works closely with Financial advisors and their clients, to facilitate non-routine transactions.

Key accountabilities:

• Accountable for all not in good order (NIGO) and Complex transactions for new
business and in force deposit accounts while working within prescribed accuracy,
productivity, and service level agreements (SLAs). This includes Advantage accounts
(both individual & business), Estates, TFSAs, RRSPs, & GICs

• Respond to all inquiries from advisors, back office, and client interactions for NIGO
requirements, facilitating the situation until resolution. Relationship management is
key, through communication and responses to advisors and firm back offices on NIGO
requirements.

• Decision making empowerment is expected in situations where advisors request
exceptions, and the incumbents are also accountable to propose alternate solutions
where available.

• Follow AML guidelines and ensure enhanced due diligence is applied for Related
Parties, Politically Exposed People, and High Risk clients, Bank regulations and CPA
guidelines.

• Participate in Operational Risk Reviews for the functions within Deposit Admin and
support in the implementation of action plans to address areas of risk.


Job Requirements:
• Excellent customer service and communication skills (written and verbal) in both
French & English
• Ability to build and maintain relationships while focusing on professionalism
• Well-developed time management skills with ability to handle multiple priorities; can
work independently or as part of a team
• Strong organizational skills and sense of urgency and flexibility
• Strong attention to detail and excellent sense of accuracy combined with outstanding
customer service skills
• Excellent problem solving, analytical, judgment and decision-making skills
• Strong sense of urgency and flexibility to work on a fast paced and changing
environment

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