Bilingual Customer Service Professional

New
  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    Halifax, Nova Scotia

Adecco is currently hiring for a Bilingual & Unilingual Customer Service Representative in Halifax, NS. To be considered for this Bilingual & Unilingual Customer Service Representative role, you must have previous experience in a customer service environment, post-secondary education, and be a dynamic, customer service-oriented individual. Our client is a Canadian multinational insurance company and financial services provider. This is a 7-month contract position and has a pay rate for:
- Unilingual (English) $17.50 / hour 
- Bilingual (French/English) $19.50 / hour
Bilingual & Unilingual Customer Service Representative Responsibilities:
• Deliver superior customer service by providing prompt and accurate responses to callers 
• Answering claim inquiries via phone and/or e-mail. Customers may be internal or external and their inquiries may vary - a fast-paced environment with a consistent call volume
• Provide excellent customer service to both internal and external clients
• Effective communication with members and sponsors in a calm and professional manner
• Access appropriate information from various company systems
• Research and resolve inquiries within specified timelines
• Handle sensitive issues in order to ensure customer satisfaction and maintain the confidentiality of private personal information
Bilingual & Unilingual Customer Service Representative Qualifications: 
• Post-Secondary education 
• Previous experience in a customer service environment
• Proficient computer and keyboarding skills – MS Word, Excel, PowerPoint and Outlook
• Fluency in English - Excellent communication skills (oral and written)
• Customer focus and solution-oriented
• Strong interpersonal skills – team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines
• Must be available to work shifts Monday through Sunday 8:00 am to 12:00 a.m.– in a rotational basis
Why work for Adecco?
- Great Pay +4% vacation pay
- Paid weekly-accurate and on time
- Medical and dental benefits once qualified
- Strong health and safety programs
- Flexible shifts
- Free training programs
If you are interested in this Bilingual & Unilingual  Customer Service Representative job in Halifax, NS, apply today.
Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca
B6602

  • Apply with Adecco

Reference number CA_EN_1_026602_990752

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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