Bilingual Customer Service Professional

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Kitchener, Ontario

Adecco is currently hiring for a Bilingual Customer Service Professional for our top insurance company client in South Kitchener. The contract pays $19.60 per hour (+4% vacation pay) and this is a 1 yr contract. The ideal candidate must be Bilingual in English and French, have excellent communication skills and must be proficient in MS Office and other common web applications. 
Start Date:    09/16/2019
End Date:    09/18/2020
The candidate will work rotational shifts from Monday to Friday.

Calling all Bilingual Customer Service Representatives! If you enjoy helping clients and thrive in a rewarding and fast paced environment - then we want to meet you! 

In the Customer Service Representative (CSR) role you will deliver superior customer service by providing prompt and accurate responses to our callers. 
You will be responsible for answering Group Disability Claim inquiries via phone and/or e-mail. Customers may be internal or external and their inquiries may vary - fast paced environment with a consistent call volume. 
Bilingual Customer Service Representatives Responsibilities :
• Provide excellent customer service to both internal and external clients. 
• Effective communication with plan members and plan sponsors in a calm and professional manner. 
• Access appropriate information from various client's database systems. 
• Research and resolve inquiries within specified timelines. 
• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information. 

Please Note: You must be available to work shifts Monday to Friday 8:00am to 8:00pm on a rotational basis. 

Bilingual Customer Service Representatives Qualifications: 
• Fluency in English and French - verbal and written 
• Previous experience in a customer service environment 
• Post-Secondary education 
• Customer focus and solution oriented 
• Excellent communication skills (oral and written) 
• Strong interpersonal skills – team player 
• Strong attention to detail 
• Well organized and able to prioritize work 
• Ability to meet deadlines 
• Proficient computer and keyboarding skills

If you are interested in this amazing Bilingual Customer Service Professional position in Kitchener, ON, please APPLY ONLINE to this job posting immediately 


  • Apply with Adecco

Reference number CA_EN_1_026602_12292962

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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