Bilingual Customer Service Rep

  • Category
    Call centre & customer service - Customer Service
  • Job type
    Direct Hire
  • Location
    Markham, Ontario

Our client in Markham, ON is looking for a Bilingual Customer Service Specialist to join their team. This role will report directly to the Customer Care Manager. The successful bilingual candidate will be customer obsessed with a proven track record for going above and beyond for our customer (accounts, end consumers, independent contractors).

Bilingual Customer Service Specialist Responsibilities:

• Interact with customers regarding product information, stock availability, orders, etc.
• Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.
• Key and process orders from various sources. Review EDI orders for accuracy.
• Create and maintain accurate customer data.
• Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up.
• Monitor systems and detect problems early to keep everything running smoothly.
• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.

Bilingual Customer Service Specialist Skills:
• 3+ years’ experience in a Customer Care (customer support) Role.
• Ability to listen and understand a situation and respond with clarity and professionalism.
• Solid Microsoft Office Skills, specifically Excel and Word.
• Excellent verbal and written communication skills (French/English).
• Strong organizational, time management, and interpersonal skills.
• Upbeat, positive, and enthusiastic attitude.
• Maintain punctual attendance.



If you are interested in this Bilingual Customer Service Specialist role please apply now!

B6659
#ZR6659


  • Apply with Adecco

Reference number CA_EN_2_026659_30311

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →