Bilingual Customer Service Representative job openings in Toronto, ON or Montreal, QC - (French/English) – hybrid – 9 month contract
Adecco Professional is actively recruiting to hire a group of professional, eager and outgoing individuals who are interested in Bilingual Customer Service Representative job openings in Toronto, ON (also actively hiring in Montreal, QC so if that location is better, still apply here). These selected individuals must be able to work in a flexible, fast paced environment, who can demonstrate a strong and positive customer experience, engage in a virtual setting through various modes of communication and who brings a passionate work ethic! The ideal candidate must also have exceptional communication/interpersonal skills and is enthusiastic when engaging with customers. PLEASE NOTE - this 9-month direct hire contract opportunity that will have you working in a hybrid work set up. Working hours will be at 37.5hours/week at will rotate on shifts between 8am and 8pm; you must be able to work shifts each day, Monday to Friday (no weekends).
Some of the responsibilities for the Bilingual Customer Service Representative job openings in Toronto, ON may include but are not limited to:
· Answering high volume inbound calls through various technology mediums; providing high level customer service to internal and external clients
· Assisting with questions, inquiries, supporting issues and concerns
· Taking detailed notes; high level listening skills and providing details support regarding investments/strategies
· Ensure follow up and full follow through of the customer engagement; escalating where needed and in a timely manner
· Additional tasks as assigned
Some of the required qualifications for the Bilingual Customer Service Representative job openings in Toronto, ON may include:
· At least 6 months experience in the financial or related industry in customer service, call center or related
· Completed post-secondary education is required; open to recent graduates with some related experience (co-op, intern, summer jobs etc)
· Bilingual - highly developed and clear English and French communication skills; oral and written
· Strong organizational, and multi-tasking skills; deadline oriented
· Must possess a keen, outgoing and enthusiastic attitude for learning and when interacting with customers
· Strong technical abilities to work in a virtual setting; this includes strong typing/reporting skills and ability to learn new systems with ease
· Clear and full background check (these will be conducted by the hiring client)
If you are interested in these Bilingual Customer Service Representative job openings in Toronto, ON (or Montreal, QC), please apply today! Our client is just starting their interviews and we are motivated to find additional top talent ready to join their team very soon - that could be you! Please note that you will be directly hired by our client and their hourly pay rate is between $23/hr - $27/hr (commensurate based on experience) - potential to extend is also there.