Bilingual Customer Service Representative

New
  • Location
    Brampton, Ontario
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring a temporary to permanent Bilingual Customer Service Representative that is bilingual in French and English to work full-time hours for our client located in Brampton, ON. In this role, you will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in British Columbia, while meeting or exceeding service level and capital targets. This position requires working on site in Brampton. 

  • Pay Rate: Flexible depending on experience 
  • Location: Brampton, ON
  • Availability Required: Monday-Friday 
  • Job type: Full-time | Temporary to permanent is possible
  • Here’s why you should apply:

  • Hires fast, pays weekly
  • 4% vacation pay paid out on each weekly pay cheque
  • Medical and dental benefits once qualified
  • Responsibilities:

  • Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
  • Initiate dispute resolutions, including preparation of backup documentation as required
  • Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
  • Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals, and auditing requirements
  • Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements
  • Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
  • Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
  • Coordinate account financial adjustments, offsets, write-offs, and payment research
  • Facilitate invoice payment by promoting various software tools available to our customers
  • Covering team members’ leave (vacation, medical, etc.) and filling in as required
  • Other duties as business needs change or evolve
  • Requirements:

  • Must be legally eligible to work, and reside in Canada
  • Must be bilingual in both French and English (read, write and speak)
  • Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
  • 2 years of customer service experience in a fast-paced environment
  • A keen eye for detail and problem-solving
  • Strong customer service skills and professional demeanor
  • Excellent communication and interpersonal skills
  • Capable of working both individually and as part of a team, sometimes with minimal supervision
  • Ability to multi-task and maintain calm under pressure
  • Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
  • Solid working knowledge of MS Office, especially Word & Excel
  • A positive attitude and collaborative spirit – with the ability to work as part of a diverse team
  • Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
  • Experience using ERP software, JD Edwards preferred
  • Ability to work with data and reporting software tools
  • Exceptional organization and time management skills
  • This is an onsite position
  • Apply now to this Bilingual Customer Service Representative job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon.

    To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/ 

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    • Apply with Adecco

    Reference number CA_EN_1_020517_2007820

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