Interested in getting paid weekly? If so, it’s all possible with this Bilingual Customer Service Representative job in Brampton, ON.
Adecco is currently hiring for a temporary Bilingual Customer Service Representative to work full-time hours for our client in Brampton, ON. In this role, you will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in British Columbia, while meeting or exceeding service level and capital targets.
Pay rate: $20-$22/hour
Location: Brampton, ON
Availability Required: Monday-Friday 8:30am to 4:30pm
Job type: Temporary with potential for permanent
Here’s why you should apply:
Hires fast, pays weekly
4% vacation pay paid out on each weekly pay cheque
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
Initiate dispute resolutions, including preparation of backup documentation as required
Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements
Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
Coordinate account financial adjustments, offsets, write-offs, and payment research
Facilitate invoice payment by promoting various software tools available to our customers
Covering team members’ leave (vacation, medical, etc.) and filling in as required
Other duties as business needs change or evolve
Requirements:
Must be legally eligible to work, and reside in Canada
MUST be bilingual in both French and English
Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
2 years of customer service experience in a fast-paced environment
A keen eye for detail and problem-solving
Strong customer service skills and professional demeanor
Excellent communication and interpersonal skills
Capable of working both individually and as part of a team, sometimes with minimal supervision
Ability to multi-task and maintain calm under pressure
Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
Solid working knowledge of MS Office, especially Word & Excel
A positive attitude and collaborative spirit – with the ability to work as part of a diverse team
Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
Experience using ERP software, JD Edwards preferred
Ability to work with data and reporting software tools
Exceptional organization and time management skills
Apply now to this Bilingual Customer Service Representative job in Brampton, ON for immediate employment consideration and an Adecco Recruiter will be in touch with you soon.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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