Bilingual Customer Service Representative

  • Remote
  • Location
    Canada, Quebec
  • Salary
    $ 48000 - $ 50000 / Yearly
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Bilingual Customer Service Representative job opening in Canada (remote)

Adecco is currently hiring for an exciting Bilingual Customer Service Representative job opening in Canada (French/English) for our client in the corporate office of a retail sporting goods chain. This is a fantastic opportunity to work with a busy, enthusiastic customer service team and put your strong communication and customer service skills to use not to mention your knowledge and passion for sport. Those with a background in the retail or sporting goods industries, or those with direct call center experience should feel free to apply but as a reminder this is a fully bilingual, French and English position! The Bilingual Customer Service Representative job opening in Canada will require you to work 40 hours/week on rotating shifts 5 days per week but between Monday and Sunday and will have you work hours between 7am and 8pm EST (as this is remote, if you are in another time-zone, please consider the time difference for your hours).

Key responsibilities for the Bilingual Customer Service job opening in Canada (French/English) may include but are not limited to:

  • Handling inbound customer support calls from new and existing clients; tracking all calls in the CRM
  • Answering email inquiries as needed and forwarding to appropriate departments
  • Communication via instant message / chat with customers; fast fingers required!
  • Promptly inputting customer data and orders accurately into various database systems
  • Redirecting escalated calls to the appropriate department
  • Liaise with internal teams where required; accounting, shipping, merchandising, etc
  • Referring to company manual and customer service policy
  • Additional responsibilities as required.
  • To be considered for the Bilingual Customer Service Representative job opening in Canada (French/English) you will need to meet the following minimum requirements:

  • Fully Bilingual: French and English written and spoken is a must
  • At least 6 months experience in a call center setting; prior retail experience a strong asset
  • Sports-oriented; knowledge and passion for sports and related products are important
  • Computer literate with experience using Microsoft Office; fast and accurate typing skills
  • Excellent telephone skills and phone presence
  • Strong organizational and time management along with the ability to multi-task
  • Team player with a willingness to learn
  • Full vaccination is required
  • If you are interested in this Bilingual Customer Service Representative job opening in Canada (French/English) and you'd like to put your bilingual language and customer service skills to work in a corporate retail atmosphere, please apply today! Our client is motivated to hire for this full-time, permanent role and will pay a competitive wage while allowing full work from home anywhere in Canada; equipment provided.




    • Apply with Adecco

    Reference number CA_EN_1_026575_2039828

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →


    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)


    Upload or attach document from


    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.