Bilingual Customer Service Representative (French/English)

  • Location
    Toronto, Ontario
  • Salary
    $ 20 - $ 23 / Hourly
  • Job type
  • Category
    Call centre & customer service - Customer Service

Bilingual Customer Service Representative job opening in Canada - French/English - 100% work from home!


Adecco is currently hiring for an exciting Bilingual Customer Service Representative job opening in Canada (French/English) for our client in the Sporting Goods arena; this is a direct hire, 4 month contract. This work from home position is a fantastic opportunity to work with a busy, enthusiastic customer service team and put your strong communication and customer service skills to use. This job opening is suitable for entry level candidates that have some call center experience. Those with a background in retail, sporting good industry, or those with direct call center experience should feel free to apply! The Bilingual Customer Service Representative job opening in Toronto, ON will require you to work 40 hours/week on rotating shifts Monday to Saturday, between 7am and 8pm; you can be located anywhere in Canada but must be able to work these hours which are EST).


Key responsibilities for the Bilingual Customer Service job opening in Canada (French/English) may include but are not limited to:


  • Handling inbound customer support calls from new and existing clients; tracking all calls in the CRM
  • Answering email inquiries as needed and forwarding to appropriate departments
  • Communication via instant message / chat with customers; fast fingers required!
  • Promptly inputting customer data and orders accurately into various database systems
  • Redirecting escalated calls to the appropriate department
  • Liaise with internal teams where required; accounting, shipping, merchandising, etc
  • Referring to company manual and customer service policy
  • Additional responsibilities as required.

    To be considered for the Bilingual Customer Service Representative job opening in Canada (French/English) you will need to meet the following minimum requirements: 


  • Fully Bilingual: French and English written and spoken is a must
  • At least 1 year experience in a call center setting
  • Computer literate with experience using Microsoft Office; fast and accurate typing skills
  • Excellent telephone skills and phone presence
  • Strong organizational and time management along with the ability to multi-task
  • Team player with a willingness to learn

    If you are interested in this Bilingual Customer Service Representative job opening in Canada (French/English and 100% work from home) and you'd like to put your customer service skills to work in a dynamic corporate atmosphere, please apply today! Our client is motivated to hire and looking to expand their customer service teams quite immediately! 


    This is a direct hire contract paying between $20-23/hr (commensurate based on experience); you must be able to work any shift Monday to Saturday between 7am and 8pm (EST) - if you are in another time zone in Canada, you still must be able to work in these EST hours.

    • Apply with Adecco

    Reference number CA_EN_1_026575_1794213

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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