Bilingual Customer Service Representative

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Halifax, Nova Scotia

Adecco is currently recruiting for Bilingual Customer Service representatives in Halifax, NS for a top Insurance company. This is a 12 months contract with a high chance of extension to full time position. This position pays $19.50/hr. 

Hours/week: 37.5

The ideal candidate for this role must be:

  • Bilingual in French and English
  • Available to work shifts Monday through Friday 9:00 am to 9:00 p.m. and Saturdays - 10:00-7:00 and Sundays 12:00-6:00 AST
  • Customer service experience, computer skills and Exceptional Communication
  • Comfortable working in a call-center

Bilingual Customer Service Rep Responsibilities:

• Provide a high level of service to external and internal customers for all mainstream products within a product area (Travel, Life, Health/dental) and/or knowledge of a specialized function

• Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise

• Ensure positive and effective relationships are maintained with customers and sponsor partners

• Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution

• Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required

• Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology • Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.

• Works with other team members to ensure a cohesive unit and consistent high level of service

Bilingual Customer Service Rep Knowledge/Skills:

• Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
• Excellent verbal and written communication skills.

• Excellent negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
• Strong interpersonal skills required for interaction with internal/external customers and team members.

• Proficient with computers and other applications

• Great ownership/follow-up skills

If you are interested in this amazing job opportunity of Bilingual Customer Service representative in Halifax, NS, please apply to this posting NOW.

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  • Apply with Adecco

Reference number CA_EN_1_026602_12021352

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.