Bilingual Customer Service Representative

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Kitchener, Ontario

Calling all Bilingual Customer Service Representatives! If you enjoy helping clients and thrive in a rewarding and fast paced environment then we want to meet you!

Our client is a top Insurance company in Kitchener, ON and they are looking for a dynamic, customer service oriented individual to join our team as a Bilingual Customer Service Representative. In this role you will deliver superior customer service by providing prompt and accurate responses to our callers. The Customer Service Representative will be responsible for answering Group Disability Claim inquiries via phone and/or email. Customers may be internal or external and their inquiries may vary fast paced environment with a consistent call volume. This is a 12months contract and pays $19.50/hr

Please Note: You must be available to work shifts Monday to Friday 8:00am to 8:00pm on a rotational basis.

Bilingual Customer Service Representatives Responsibilities:

  • Provide excellent customer service to both internal and external clients.
  • Effective communication with plan members and plan sponsors in a calm and professional manner.
  • Access appropriate information from various software systems.
  • Research and resolve inquiries within specified timelines.
  • Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
Bilingual Customer Service Representatives Qualifications:
  • Fluency in English and French verbal and written
  • Previous experience in a customer service environment
  • Post Secondary education 
  • Customer focus and solution oriented
  • Excellent communication skills (oral and written)
  • Strong interpersonal skills team player
  • Strong attention to detail
  • Well organized and able to prioritize work
  • Ability to meet deadlines
  • Proficient computer and keyboarding skills
If you are interested in this Bilingual Customer Service Representative role in Kitchener, ON, please apply to this job posting by clicking "Apply Now"



  • Apply with Adecco

Reference number CA_EN_1_026602_12198906

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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