Adecco is currently hiring a permanent full-time Bilingual Customer Service Representative for our client in Markham, ON. Our client is a trusted name and brand leader in their industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The successful candidate will be customer obsessed with a proven track record for going above and beyond for our customers.
Responsibilities:
Interact with customers regarding product information, stock availability, orders, etc.
Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.
Key and process orders from various sources. Review EDI orders for accuracy.
Create and maintain accurate customer data.
Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow up.
Monitor systems and detect problems early to keep everything running smoothly.
Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency to both internal and external customers.
Qualifications:
Must be legally eligible to work, and reside in Canada
Minimum 3 years’ experience in a Customer Care (customer support) role.
Solid Microsoft Office Skills, specifically Excel and Word.
The ideal candidate will have excellent data entry skills with a high level of accuracy.
Ability to listen and understand a situation and respond with clarity and professionalism.
Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.
Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.
Strong organizational, time management, and interpersonal skills.
This role will interact with walk-in customers, this requires a polished professional appearance and a positive/enthusiastic attitude.
Maintain punctual attendance.
Flexibility in terms of hours of work, recognizing that there will be a need for overtime
If you are interested in the Bilingual Customer Service Representative position in Markham, ON, apply now and an Adecco recruiter will reach out soon!