Bilingual Customer Service Representative

  • Category
    Office, clerical & administrative - Administration
  • Job type
    Temporary/Contract
  • Location
    Ottawa, Ontario

Adecco is currently looking for a Bilingual Customer Service Representative for our client in Ottawa. This is a contract opportunity until August 2019 with possible extension depending on business needs and performance. The Bilingual Customer Service Representative will be working Full Time Hours, Monday to Friday, from 12:00pm until 8:00pm. The hourly rate of pay is $16.25 to $17.24 depending on experience. All suitable candidates must either possess an Active Reliability Clearance or be eligible for one.  

Bilingual Customer Service Representative Role:

  • Handling incoming or outgoing customer calls and email communications for various  business
  • Responsible for order management, account inquiries, customer queries or support issues
  • Data entry of orders, returns and/or inquiries in designated systems

 

Bilingual Customer Service Representative Responsibilities:

  • Daily interaction with diverse customer base.
  • Applies decision / service controls
  • Updates systems daily with inquiry detail and status tracking and trending purposes
  • Incident management - Research / creation / management / reporting / follow-up
  • Complete necessary management reports as required

 

Bilingual Customer Service Representative Experience and Skills:

  • Demonstrated knowledge of SAP would be an asset
  • Demonstrated knowledge Microsoft Windows: Word/Excel/PowerPoint/ Access an asset
  • Demonstrated ability to define problems and collect data
  • Demonstrated ability to establish facts and draw valid conclusions
  • Demonstrated ability to provide Customer / Vendor communication (oral and written) in a fast paced and time sensitive environment
  • Demonstrated ability to answer calls from various customers, taking down the information on their order, inquiry and /or return in an accurate and detailed fashion for trouble shooting purposes.
  • Minimum 1 year of experience
  • Strong data entry skills are required

 

Bilingual Customer Service Representative Other Requirements:

  • Bilingual (French and English)
  • Demonstrated experience in Customer Service
  • Excellent Attendance Record (Attendance Management Policy) and adheres to Company Policies
  • Excellent communication skills both oral and written
  • Excellent Organization, reporting skills and attention to detail
  • Team orientated and dependable

To be considered for the Bilingual Customer Service Representative in Ottawa, please click on Apply Now!

 

B1956

  • Apply with Adecco

Reference number CA_EN_1_021956_12159383

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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