Adecco is currently recruiting for a Bilingual Customer Service Representative for a permanent position with our medical manufacturing client located in Nepean, Ottawa.
The successful candidate needs to speak fluently in French and English.
Bilingual Customer Service Representative Responsibilities:
Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
Answers product or service inquiries, and provides technical assistance as required
Works with other departments and with our Suppliers to find solutions for both internal and external customers.
Accountable for resolving customer complaints (First Call Resolution) and escalates issues as appropriate.
Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order accuracy etc.)
Increases revenue by participating in up sell and cross-sell opportunities.
Stays abreast of new processes and initiatives within the company
Bilingual Customer Service Representative Skills:
High School diploma required or Post-secondary education preferably in science
Displays a customer service orientation.
Excellent interpersonal skills/friendly and outgoing personality, and enjoys assisting others.
Demonstrates superior communication skills including probing, active listening, and written skills. Ability to exhibit patience and empathy and diffuse customer dissatisfaction.
Proactive problem solving and decision-making.
Demonstrates attention to detail and quality.
Organization and planning skills in order to meet customer commitments in a fast-paced environment.
Ability to learn and apply new information.
Works independently and demonstrates resourcefulness
Strong PC knowledge, including Microsoft Outlook and Excel and excellent keyboarding skills
Bilingualism (English/French) required
1+ year customer service experience
If you are interested in applying to the Bilingual Customer Service position, please submit your resume as soon as possible by clicking “Apply with Adecco”