Bilingual Customer Service Representative

  • Location
    Ottawa, Ontario
  • Salary
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a temporary, full-time Bilingual Customer Service Representative for our client, a leading technical trade services company located in Ottawa, ON. In this role, you will be responsible for providing customer service, handling calls and providing a solution to clients in a timely manner. If you have a minimum of 2 years' experience working in customer service role or in a call centre, this job is for you!

  • Pay rate: $17/hour
  • Location: Ottawa, ON
  • Shift: 9:00 AM-5:30 PM | Monday to Friday 
  • Job type: Full-time | Temporary
  • Here’s why you should apply:

  • Hires fast, pays weekly
  • 4% vacation pay paid out on each weekly pay cheque  
  • Medical and dental benefits once qualified
  • Free training programs
  • Opportunities for permanent hire
  • New and quicker onboarding process
  • Job responsibilities include:

  • Providing customer service through multiple channels (Phone, Email and Chat)
  • Receiving call and email requests from clients for various reasons related to service or daily operations of their sites
  • Creating and completing work order requests on all incoming calls and email requests
  • Managing work order requests
  • Contacting appropriate individuals for urgent requests to ensure requests are handled in a timely manner
  • Building and developing solid relationships with customers and technical staff, in a coordinated effort to retain existing customer base and increase new sales when applicable
  • Managing constantly changing priorities and adapting to business needs and requirements
  • Qualifications:

  • 2-4 years of previous experience in a customer support role through a contact center
  • College/University graduate or equivalent work experience
  • Strong verbal and written communication skills in English and French
  • Exceptional customer service and interpersonal skills
  • Ability to communicate clearly and set expectations with internal and external clients
  • Capable of maintaining professionalism under stressful situations
  • Ability to multitask, organize and prioritize work efficiently, without direct supervision 
  • Self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Must be available to attend and successfully complete a 2-week full-time paid training program
  • This is your chance to start an exciting career and stand out by demonstrating your customer service skills at a well-established company located in Ottawa, ON. Apply by clicking on the Apply Now button and you will hear back from an Adecco Recruiter soon.




    • Apply with Adecco

    Reference number CA_EN_1_021956_1788787

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →


    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)


    Upload or attach document from


    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.