Bilingual Customer Service Representative

  • Location
    Ottawa, Ontario
  • Salary
    $17.00/Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a temporary, full-time Bilingual Customer Service Representative for our client, a leading technical trade services company located in Ottawa, ON. In this role, you will be responsible for providing customer service, handling calls and providing a solution to clients in a timely manner. If you have a minimum of 2 years' experience working in customer service role or in a call centre, this job is for you!

  • Pay rate: $17/hour
  • Location: Ottawa, ON
  • Shift: 9:00 AM-5:30 PM | Monday to Friday 
  • Job type: Full-time | Temporary
  • Here’s why you should apply:

  • Hires fast, pays weekly
  • 4% vacation pay paid out on each weekly pay cheque  
  • Medical and dental benefits once qualified
  • Free training programs
  • Opportunities for permanent hire
  • New and quicker onboarding process
  • Job responsibilities include:

  • Providing customer service through multiple channels (Phone, Email and Chat)
  • Receiving call and email requests from clients for various reasons related to service or daily operations of their sites
  • Creating and completing work order requests on all incoming calls and email requests
  • Managing work order requests
  • Contacting appropriate individuals for urgent requests to ensure requests are handled in a timely manner
  • Building and developing solid relationships with customers and technical staff, in a coordinated effort to retain existing customer base and increase new sales when applicable
  • Managing constantly changing priorities and adapting to business needs and requirements
  • Qualifications:

  • 2-4 years of previous experience in a customer support role through a contact center
  • College/University graduate or equivalent work experience
  • Strong verbal and written communication skills in English and French
  • Exceptional customer service and interpersonal skills
  • Ability to communicate clearly and set expectations with internal and external clients
  • Capable of maintaining professionalism under stressful situations
  • Ability to multitask, organize and prioritize work efficiently, without direct supervision 
  • Self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Must be available to attend and successfully complete a 2-week full-time paid training program
  • This is your chance to start an exciting career and stand out by demonstrating your customer service skills at a well-established company located in Ottawa, ON. Apply by clicking on the Apply Now button and you will hear back from an Adecco Recruiter soon.

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    CAB1956

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    • Apply with Adecco

    Reference number CA_EN_1_021956_1788787

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