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Bilingual Customer Service Representative/ Permanent

  • Location
    Ottawa, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Bilingual Customer Service Representative


Adecco is currently recruiting for Bilingual Customer Service Representatives for a permanent position with our heathcare client located in Nepean, Ottawa. The annual salary is $38.000 + Health and Dental Benefits + Group saving programs and 15 vacations days per year.

The successful candidate needs to be available to work full time hours, Monday to Friday, between 7:30am and 7pm and be fluent in French and English.

Bilingual Customer Service Representative Responsibilities:

  • Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
  • Answers product or service inquiries, and provides technical assistance as required
  • Works with other departments and with our Suppliers to find solutions for both internal and external customers.
  • Accountable for resolving customer complaints (First Call Resolution) and escalates issues as appropriate.
  • Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order accuracy etc.)
  • Increases revenue by participating in up sell and cross-sell opportunities.
  • Stays abreast of new processes and initiatives within the company

    • Bilingual Customer Service Representative Skills:

  • High School diploma required or Post-secondary education preferably in science
  • Displays a customer service orientation.
  • Excellent interpersonal skills/friendly and outgoing personality, and enjoys assisting others.
  • Demonstrates superior communication skills including probing, active listening, and written skills. Ability to exhibit patience and empathy and diffuse customer dissatisfaction.
  • Proactive problem solving and decision-making.
  • Demonstrates attention to detail and quality.
  • Organization and planning skills in order to meet customer commitments in a fast-paced environment.
  • Ability to learn and apply new information.
  • Works independently and demonstrates resourcefulness
  • Strong PC knowledge, including Microsoft Outlook and Excel and excellent keyboarding skills
  • Bilingualism (English/French) required
  • 1+ year customer service experience

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    • Apply with Adecco

    Reference number CA_EN_1_021956_1452469

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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