Bilingual Customer Service Representative

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Saint John, New Brunswick

Are you fully Bilingual and are looking to use your skills in both French and English? Are you passionate about helping people?  Are you looking for an entry-level role with strong training and career growth in the insurance and banking industry? If you've answered "YES" to the above questions, then we have an excellent opportunity for you!!
One of the biggest banks in Canada is looking for friendly and dynamic Bilingual Customer Service Representatives like you to join a busy call center environment in Saint John, NB. This is a 6- month contract. You will work 37.5 hours per week, working shift between 9:00 am and 5:00 pm from Monday – Friday and you will be paid a rate of $21.33 per hour!
Bilingual Customer Service Representative Responsibilities: 
•Listen to client needs and treat each encounter as unique and clarify clients request to ensure they are well served. 
•Effectively communicate problems or need for potential changes to allow the team leader to take further action.
•Obtain information for automobile and residential insurance claims from clients by telephone, web or fax
•Negotiate and settle non-complex automotive claims, generating financial transactions and finalizing settlements in a timely fashion.
•Provide clients with value-added service in explaining claims procedures and coverage and offering clear and complete information based on client needs. 
•Records the accident or loss situation into the system with accurate and detailed information 
•Meet productivity objectives set by the department 
•Collaborate with other departments to ensure missing policies are offered to clients. 
•Apply working methods according to procedures
•Take appropriate action to complete various insurance claims transactions
•Participate openly and actively in coaching sessions by providing input and feedback to Telephone Unit, Team Leader and Quality Assurance Analyst. 
•Identify needs and proactively seek coaching to generate improvement opportunities. 
Bilingual Customer Service Representative Requirements: 
•Strong English and French communication skill (Verbal and Written)-Required 
•Proven ability to communicate effectively, both verbally and in writing, and interact successfully with claimants, external suppliers, and third parties 
•Excellent telephone communication skills and mannerisms
•Able to interpret the standard automobile policy and residential policy wordings 
•Familiar with MS Office/Windows 
•Have excellent interpersonal skills and customer service skills 
•Ability to prioritize certain emergencies and react quickly with tact, patience and courtesy 
•High School Diploma or equivalent 
•Experience in the Insurance Industry is an asset
•Well-known brand to have on your resume
•Professional work environment
•Great training program
•Monthly coaching and quality reviews with supervisors
•Entry level to the banking and insurance industry
•6-month contract with potential for extension

If you are interested in this Bilingual Customer Service Representative position located in Saint John, NB, apply today by clicking on the ''Apply with Adecco'' button now.


  • Apply with Adecco

Reference number CA_EN_1_026602_12170373

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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