Bilingual Customer Service Representative

  • Location
    Surrey, British Columbia
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

 Adecco is currently hiring for a permanent, full-time Bilingual Customer Service Representative, to work at a well-established packaging company in Surrey, BC. In this role, you will respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution, resolve routine and basic problems and communicate solutions or requested information to the customer. If you are bilingual in English and French and have a High School Diploma or equivalent, then this job is yours!

  • Location: Surrey, BC
  • Shifts: Monday to Friday
  • Job type: Full-time |Permanent 
  • Duties and Responsibilities:
  • Monitor the blow mold machines to ensure quality of the product and its processing
  •  Order entry & maintenance
  •  Verify Shipping and pricing
  •  Input customer feedback into the Quality Database & Customer Feedback Database
  •  Assist with customer inventory management
  •  Manage customer owned inventory (labels, corrugate, etc.)
  •  Manage customer specific finished goods
  •  Assist with the management of obsolete inventory
  •  Assist with accounts receivables
  •  Handle the maintenance of manual BOL
  •  Verify invoices and sample shipments
  • Handle the mail marketing information (brochures)
  •  Generate and distribute customer-required reports (inventory, volume, etc.)
  •  Assist with Credit Memos when needed
  •  Maintain customer files
  • Requirements and Qualifications: 
  • An AS degree is preferred
  • Prior manufacturing experience is desired
  • Two years prior customer service experience is required
  • Knowledge of MS Office is a must
  • Excellent English and French communication skills, both verbal and written, are needed
  • Must be legally eligible to work and reside in Canada
  • Don’t miss out on this Bilingual Customer Service Representative job in Surrey, BC. Apply now and you will hear back from an Adecco Recruiter soon. 


     



    • Apply with Adecco

    Reference number CA_EN_1_026526_2037383

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