Bilingual Customer Service Representative

New
  • Location
    Toronto, Ontario
  • Salary
    $ 45000 - $ 50000 / Yearly
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

FULL-TIME PERMANENT Bilingual Customer Service Representative job opening in Toronto, ON

 

Adecco Professional has partnered with an established yet growing manufacturer and importer for a Bilingual Customer Service Representative job opening in Toronto, ON to join their team. This is a full-time permanent career opportunity that come with great benefits including free product at times and a wonderful work/team culture; a true work hard-play hard, family feel environment. This is best suited for someone with a true team playing and career committed personality as you join a team of tenured staff; once people become a part of the team, they don’t tend to leave!  This new opportunity is due to company and business volume growth and will have strong mentorship and guidance in this 9am – 5pm Monday to Friday role.  Please note that this position will commence as a work from home opportunity with technology and training provided but will be in office when the time comes; located in north end of Toronto near a TTC subway stop.

 

Key responsibilities for the Bilingual Customer Service job opening in Toronto, ON (French and English) may include but are not limited to:

  • Manage high volume inbound emails from customers and retailers in a professional and diligent manner;
  • Answer questions, inquiries and deal with problems/issues in a positive and time sensitive way;
  • Work to resolve escalated customer calls where the call center is unable to assist;
  • Determine customers’ needs with effective response handling;
  • Provide advice and guidance to customers relating to service
  • Build and maintain customer relationships
  • Maintain a customer database: updates data and makes necessary changes;
  • Please note that this is NOT A SALES position
  • To be considered for the Bilingual Customer Service Representative job opening in Toronto, ON, you will need to meet the following minimum requirements:

  • At least 2-4 years’ experience in a Customer Service Representative, Customer Service Administrator role; at least 1 year in a Call Center setting highly preferred although this is in a corporate office arena
  • Complete fluency and excellent communication skills in both French and English, both written and spoken;
  • Ability to consistently meet deadlines and control multiple priorities at one time;
  • Strong problem solving and decision-making skills, ability to think on your feet;
  • Highly skilled in MS Office, Outlook, Word, Excel
  • Passion and interest for learning and understanding products in depth
  • If you are interested in this fantastic, career level Bilingual Customer Service Representative job opening in Toronto, ON and you meet the minimum requirements, please submit your resume TODAY as our client is motivated to have a new, talented bilingual member join their growing team. 

     

    We thank all applicants for their interest, however only those candidates that meet the minimum requirements will be contacted. 



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    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number CA_EN_1_026575_1420421

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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