Bilingual Customer Service Representative

  • Location
    Toronto, Ontario
  • Salary
    $ 45000 - $ 50000 / Yearly
  • Job type
    Temporary/Contract-to-hire
  • Category
    Call centre & customer service - Customer Service

FULL-TIME PERMANENT Bilingual Customer Service Representative job opening in Toronto, ON (French / English)

 

Adecco Professional has partnered with an established yet growing manufacturer and importer for a Bilingual Customer Service Representative job opening in Toronto, ON to join their team. This is a full-time permanent career opportunity that come with great benefits including free product at times and a wonderful work/team culture; a true work hard-play hard, family feel environment. This is best suited for someone with a true team playing and career committed personality as you join a team of tenured staff; once people become a part of the team, they don’t tend to leave! This new opportunity is due to company and business volume growth and will have strong mentorship and guidance in this 9am – 5pm Monday to Friday role. Please note that this position will commence as a work from home opportunity with technology and training provided but will be in office when the time comes; located in north end of Toronto – near a TTC subway station stop.

 

Key responsibilities for the Bilingual Customer Service job opening in Toronto, ON (French and English) may include but are not limited to:

  • Manage high volume inbound emails from customers and retailers in a professional and diligent manner;
  • Answer questions, inquiries and deal with problems/issues in a positive and time sensitive way;
  • Work to resolve escalated customer calls where the call center is unable to assist;
  • Determine customers’ needs with effective response handling;
  • Provide advice and guidance to customers relating to service
  • Build and maintain customer relationships
  • Maintain a customer database: updates data and makes necessary changes;
  • Please note that this is NOT A SALES position
  •  

    To be considered for the Bilingual Customer Service Representative job opening in Toronto, ON, you will need to meet the following minimum requirements:

  • At least 2+ years’ experience in a Customer Service Representative, Customer Service Administrator role; at least 1 year in a Call Center setting highly preferred although this is in a corporate office arena
  • Complete fluency and excellent communication skills in both French and English, both written and spoken;
  • Ability to consistently meet deadlines and control multiple priorities at one time;
  • Strong problem solving and decision-making skills, ability to think on your feet;
  • Highly skilled in MS Office, Outlook, Word, Excel
  • Passion and interest for learning and understanding products in depth
  •  

    The permanent salary is between $45-50K with health/medical benefits, and additional perks such as discounts on products; please note that at present, this is a work from home position but eventually will be back in office (TTC subway accessible). If you are interested in this fantastic, career level Bilingual Customer Service Representative job opening in Toronto, ON and you meet the minimum requirements, please submit your resume TODAY as our client is motivated to have a new, talented bilingual member join their growing team. 




    • Apply with Adecco

    Reference number CA_EN_1_026575_1563057

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →

     

    e.g. myemail@domain.com
    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)

    Or

    Upload or attach document from

    Or

    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.