Bilingual Customer Service Representative

  • Category
    Accounting & Finance - Finance
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently hiring for a Bilingual Customer Service Representative in Toronto, ON. To qualify for the Bilingual Customer Service Representative position, you must have 5 years of work experience with financial or insurance services.

Our client is a large, reliable and reputable organization within the financial industry. This Bilingual Customer Service Representative role is a 16 month contract and has a pay rate of $22.50 per hour.

Customer Service Responsibilities

  • Handling the Customer Service phone lines - approximately 30-40 calls/day
  • Answering email inquiries
  • Provide accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail 
  • Requesting information from internal departments to ensure the accurate and timely production of related information for policyholders/brokers.
  • Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating
  • Understanding the impact of the movement of money within the organization as it relates to AML guidelines to meet OSFI audit requirements
  • Adhere to all aspects of First Principles our code of Business Conduct and Ethics including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
  • Performing required administrative tasks simple and complex for clients
Bilingual Customer Service Representative Qualifications
  • High School Diploma
  • 5+ years of work experience with financial services
  • Must be bilingual - English & French
  • Life insurance experience/ knowledge is an asset
  • Strong verbal and written communication 
  • Proficient in Microsoft Office 
  • Experience working in a fast paced environment 

If you are interested in this Bilingual  Customer Service Representative in Toronto, ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at

  • Apply with Adecco

Reference number CA_EN_1_026602_12021349

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.