Bilingual  Customer Service Representative

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently looking for a Bilingual  Customer Service Representative in Downtown  Toronto, ON. The main function of a Bilingual  Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. 
This is a 6 months contract and has a pay rate of $22.00/hour. 
Bilingual  Customer Service Representative Responsibilities : 
• Create a legendary customer experience at every interaction by quickly and promptly responding to requests through email, fax and phone 
• Manage and maintain account information by completing all requests and updates quickly, accurately and efficiently 
• Provide the first-time-right response to all incoming e-mail requests submitted by internal and external partners 
• Take ownership of all calls, email or fax requests by ensuring all inquiries are investigated and resolved in a satisfactory manner 
• Assist the Team Leader in communicating process & policy changes to the team 
• Identify and aim for improvement initiatives to contribute to a positive customer experience 
• Actively participate in Service Observational coaching (SOC) and action planning 
• Display appropriate telephone and email etiquette when communicating with customers (both internally and externally) 

Bilingual  Customer Service Representative Qualifications:
• Bilingual  in  French 
• Customer service skills, nice to have previous banking experience/call center experience 
• Strong communication skills – verbal & written 
• Interpersonal skills – gel well with the team 
• Results-driven and Attention to detail 

If you are interested in the Bilingual Customer Services Representative role in Toronto, ON, please apply today. 

  • Apply with Adecco

Reference number CA_EN_1_026602_12298928

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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