Bilingual Customer Service Representative - Work From Home

New
  • Location
    Sudbury, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

We are currently hiring French speaking Bilingual Customer Service Representatives for a well-known National company. This is a great opportunity to land a full-time work from home job!

 Our client is a global company that specializes in business and workforce solutions

  • Competitive Salary
  • Location: Remote (Work from Home)
  • Shifts: Rotating Shifts (24/7 Call Centres)
  • Here’s why you should apply:

  • Immediate Start date
  • Flex Benefits package including: Sick days and Floater days
  • Shift premium of $2/hour 8pm-7am and all weekend
  • Pension & employee share program
  • Medical and dental benefits once qualified
  • Bilingual Customer Service Representative responsibilities include:

  • Handling inbound attendance support calls and accurately reporting customer details using in house applications
  • Providing support to all callers and referring callers to other resources as appropriate
  • Completing other intake administrative activities in between phone calls, such as opening disability management files
  • Update the company database by inputting information from each call and keeping every customer field current
  • Develop ways to deliver excellent customer service to challenging customers
  • Monitor customer satisfaction levels and create innovative ways of increasing them
  • Bilingual Customer Service Representative Qualifications:

  • Fluent in English and French
  • High school diploma or equivalent; some college education preferred
  • 2+ years' experience in a customer service position within the Retail, Hospitality sector
  • Proficiency with MS Office
  • Experience in Retail or Hospitality would be an asset
  • Advanced customer service, written and verbal communication skills
  • Empathetic and able to escalate crisis situations to our clinical team
  • If you are interested in this Bilingual Customer Service Representative job please apply now!

    B6659




    • Apply with Adecco

    Reference number CA_EN_1_026659_1467518

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