Bilingual Customer Service Representative - work from home

  • Remote
  • Location
    Toronto, Ontario
  • Salary
    $45,000.00/Yearly
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Bilingual Customer Service Representative job opening in Canada - work from home - (French and English bilingual)

Adecco is currently hiring for an exciting Bilingual Customer Service Representative job opening in Canada (French/English) for our client in the corporate office of a retail sporting goods chain.  This is a fantastic opportunity to work with a busy, enthusiastic customer service team and put your strong communication and customer service skills to use not to mention your knowledge and passion for sport. Those with a background in the retail or sporting goods industries, or those with direct call center experience should feel free to apply but as a reminder this is a fully bilingual, French and English position!  The Bilingual Customer Service Representative job opening in Canada will require you to work 40 hours/week on rotating shifts between Monday and Sunday and will have you work hours between 7am and 8pm EST (as this is remote, if you are in another time-zone, please consider the time difference for your hours.

Key responsibilities for the Bilingual Customer Service job opening in Canada (French/English) may include but are not limited to:

  • Handling inbound customer support calls from new and existing clients; tracking all calls in the CRM
  • Answering email inquiries as needed and forwarding to appropriate departments
  • Communication via instant message / chat with customers; fast fingers required!
  • Promptly inputting customer data and orders accurately into various database systems
  • Redirecting escalated calls to the appropriate department
  • Liaise with internal teams where required; accounting, shipping, merchandising, etc
  • Referring to company manual and customer service policy
  • Additional responsibilities as required.
  • To be considered for the Bilingual Customer Service Representative job opening in Canada (French/English) you will need to meet the following minimum requirements: 

  • Fully Bilingual: French and English, written and spoken is a must
  • At least 1 year experience in a call center setting; additional retail experience an asset
  • Sports-oriented; knowledge and passion for sports and related products are important
  • Computer literate with experience using Microsoft Office; fast and accurate typing skills
  • Excellent telephone skills and phone presence
  • Strong organizational and time management along with the ability to multi-task
  • Team player with a willingness to learn
  • Full vaccination is required
  • If you are interested in this Bilingual Customer Service Representative job opening in Canada (French/English) and you'd like to put your bilingual language and customer service skills to work in a corporate retail atmosphere, please apply today! Our client is motivated to hire for this full-time, permanent role and will pay a competitive wage while allowing full work from home anywhere in Canada; equipment provided.

     

    @@j

    CAB6575




    • Apply with Adecco

    Reference number CA_EN_1_026575_1911547

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