Bilingual Customer Service Supervisor

New
  • Category
    Retail & sales - Service
  • Job type
    Direct Hire
  • Location
    Toronto, Ontario

Bilingual Customer Service Team Lead job opening in Toronto, ON

Adecco is currently hiring for an exciting Bilingual Customer Service Team Lead job opening in Downtown Toronto, ON. Our client is an established and growing technology platform in the marketing and events industry that offers a fun and flexible work culture, competitive salary, full benefits, and strong opportunities for development on their expanding team. The ideal candidate for the Bilingual Customer Service Team Lead job opening in Toronto, ON will have at least 3 years of progressive experience in Bilingual Customer Service, with a minimum of 6 months experience supervising a customer service team. If you are a driven and collaborative leader with strong communication skills and the desire to lead a team within a trailblazing organization, read on!

Key responsibilities for the Bilingual Customer Service Team Lead job opening in Toronto, ON may include but are not limited to:

Act as a first point of contact with customers, dealing with all escalations as they arise
Manage a team of customer service representatives and deliver and analyze performance metrics
Develop, track and report key customer service performance measurements
Provide customer service insights to product teams to continually improve products and services
Strategically manage the growth of the Customer Service function to match current markets
Assist in the development and implementation of processes and procedures for Customer Service tools and platforms


To be considered for the Bilingual Customer Service Team Lead job opening in Toronto, ON, you will need to meet the following minimum requirements:

Fluently bilingual in both French and English is a must
A minimum of 3 years of progressive customer service representative or other applicable experience
Some experience (6 months+) in a supervisory role within a customer service environment
Strong technical ability in managing data and using various customer service platforms
Strong problem-solving skills and the ability to resolve escalated customer issues with a mindset toward customer satisfaction
Highly developed communications skills, a flexible workstyle, and a desire to be part of a dynamic team in a growing organization

If you are interested in these Bilingual Customer Service Team Lead job opening in Toronto, ON and you'd like to put your leadership skills to work in a collaborative and dynamic customer service team, apply now!

B6575

  • Apply with Adecco

Reference number CA_EN_2_026575_29014

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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