Bilingual Customer Success Executive

We are looking for a Bilingual Customer Success Executive (CSE) to join the National Sales team. The CSE is responsible for the management, development and implementation of approved strategic account plans to expand sales to existing customer’s full market share potential and is responsible for negotiating contracts and price increases for assigned accounts. In this role you can expect to be developing C suite relationships, tracking sales, managing budget forecasting, conducting sales presentations and collaborating with global and local Adecco Group colleagues to provide value to your customer portfolio and elevate our service offerings beyond our core services.

The ideal candidate has 5 years work experience in large enterprise sales and/or account management with a proven track record of year over year sales growth. They possess excellent interpersonal and communication skills in both French and English and can collaborate with colleagues to achieve results. The ability to build relationships with C suite clients and reinforce proper governance management is critical in this role. A passion for innovation and customer centricity round out the skill set we are seeking.

This position can be located anywhere within Canada however willingness and ability to travel is a must.

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues provide more than 100,000 organizations with the talent, HR services, and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation.

Bilingual Customer Success Executive Functions:

Through innovation and customer centricity, help create game changing strategy with primary responsibility to strengthen and grow customer relationships.

Works horizontally and vertically across the Adecco Group, leveraging global relationships with other Adecco country account management to provide value to customer portfolio beyond our core services and collaborates across the ecosystem with brand partners to elevate service offerings.

Develops high level strategic account plans in (SFDC), ensuring regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco’s SFDC tool.

For assigned accounts, forecasts, sets and tracks short term and long-term budget, sales, revenue and account level profitability targets ensuring year over year account growth and expansion of market share objectives will be reached.

Leads RFPs, RFQs, RFIs, re-bids and contract negotiations with assigned accounts. Negotiates price increases for account portfolio, as required.

For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Acts as leader for meeting preparation and execution.

Ownership over strategic governance and client relationship health, actively expands web of influence and ensures at least 4 levels of governance are managed and maintained, including Executive Sponsors.

Bilingual Customer Success Executive Requirements:

Completion of post-secondary education in Sales, Marketing, Business or related field or years of equivalent experience demonstrating progressive responsibility.
A minimum of 5 years experience in large enterprise sales and/or account management demonstrating year over year sales growth.
Experience using CRM and sales tools i.e. Salesforce
Proficient in PC software packages, such as Microsoft Word, Excel, and e-mail applications.
Bilingual (French/English) is required.
Excellent interpersonal, presentation and communication skills, both written and verbal, along with an ability to influence and motivate others at various levels within the organization.
Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.
Able to gather, consolidate and evaluate information, identify key issues, draw conclusions and devise solutions based on sound, practical judgment, experience and common sense.
Resourceful and self-motivated; ambitious in achieving sales goals.
Demonstrated knowledge of contract administration requirements and negotiation tactics.

If you are interested in the Bilingual Customer Success Executive opportunity, apply now.


  • Apply with Adecco

Reference number CA_EN_2_026594_32600

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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