Bilingual Deskside Technician

  • Location
    Ottawa, Ontario
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is currently recruiting for Bilingual Deskside Technician. This is a 1-year contract with a possibility of extension to 2 years. This role is with our government entity Client located in Ottawa, ON. The successful candidate must hold a valid Reliability Security Clearance. This is on-site role.
The Bilingual Deskside Technician will have the following responsibilities
− Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
− Install and configure software
− Provide technical problem-solving guidance and advice to users in person and remotely by phone
− Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
− Provide input supporting standards, guidelines, and documentation
− Provide support as needed in the Asset Management process
− Deliver high-quality customer service to users within service levels
− Support project initiatives related to the company’s desktop environment
− Ongoing activities and deliverables, as required
The Bilingual Deskside Technician must meet the following mandatory requirements
− A minimum of three years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10
− A minimum of three years of demonstrated customer service experience
− Demonstrated experience with SCCM and Active Directory
− Demonstrated experience with a desktop hardware evergreen in a similar capacity
− Demonstrated ability to perform under pressure and ensure accuracy in a high-paced environment
− Demonstrated ability to work autonomously
− Demonstrated experience interacting with individuals at all levels of an organization
If you are interested in applying to our Bilingual Deskside Technician position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.

CAB 7616

  • Apply with Adecco

Reference number CA_EN_1_027616_2040856

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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