Bilingual (English and French) Operations Officer III

  • Category
    Office, clerical & administrative - Operations
  • Job type
  • Location
    Mississauga, Ontario

Adecco is currently hiring for a Bilingual (English and French) Operations Officer III in Mississauga, ON. To qualify for the Service Officer I role, you must have 2+ year data entry experience, excellent verbal and written communication skills, ability to accurately document and record customer/client information and flexibility to work daily and weekly rotational shifts within the hours of operation:

Mon – Fri 7am to 11pm
Saturday 7am to 7pm
Sun 10 – 7 EST daily and weekly rotational shifts.

We are looking for individuals who have strong experience with computer applications, such as Microsoft Office (Word, Excel, Outlook, PowerPoint and Internet Explorer) and ability to work independently and manage one's time. This position reports to the Team Manager, ECoE. This is a customer-facing role responsible for coordinating the settlement of Estates in conjunction with Estate Beneficiaries and/or Authorized Representatives, with a strong retention and sales component. Our client is a large, reliable and reputable organization within the financial services industry. This is a 6-months contract position and has a pay rate of $20.00 per hour.
Bilingual (English and French) Operations Officer III Responsibilities:
  • First point of contact in the Estate process for our customers and business partners. Strong knowledge of documentation, legislative and provincial rules and regulations will support the position's emphasis on First Time Right and Getting to Yes faster.
  • Fostering positive customer and partner relationships will be key to success in this role.
  • Able to deal with sensitive situations in an empathetic manner while driving results through needs analyses, including identifying opportunities to engage banking Product Advisors for further retention and sales discussions.
  • As this position is also responsible for coordinating Estate disbursements by partnering closely with ECoE and Wealth colleagues, strong relationship management skills are required.
  • Superior customer service skills; advanced interpersonal and communication skills and high emotional quotient required.
  • Ability to assess difficult customer situations and display empathy and compassion.
  • Strong knowledge of Estates process to guide customers and business partners through the Estates journey
  • Experienced in Estates complexities and emotional nuances.
  • Effective team player, with ability to interact and coordinate with multiple employees on behalf of customer Estates.
  • Working product knowledge, with the ability to refer to Product Specialists as required.
  • Ability to communicate clearly and effectively over the phone.
  • Strong organizational skills.
  • Ability to contribute to a positive team environment
  • Protect the reputation of the bank and ensuring customers and business partners are provided with the support they require.
Bilingual (English and French) Operations Officer III Qualifications:
  • Proven Customer Service abilities and strong telephone skills.
  • Excellent verbal and written communication skills.
  • Ability to engage clients and provide needs-based solutions.
  • Organizational intelligence
  • Time Management
  • Strong Multitasking ability
  • Retail product knowledge
  • Estate & Trust legal experience is an asset
  • CETA 1 accreditation within 6 months to 1 year is an asset
  • Bilingual in French

Why work for Adecco?
-Great Pay +4% vacation pay
-Paid weekly-accurate and on time
-Medical and dental benefits once qualified
-Strong health and safety programs
-Flexible shifts
-Free training programs

If you are interested in this Bilingual (English and French) Operations Officer III position in Mississauga, ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at


  • Apply with Adecco

Reference number CA_EN_1_026602_12045899

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.