Bilingual (English / French) Customer Support Specialist

  • Location
    Richmond Hill, Ontario
  • Salary
  • Job type
    Direct Hire

Adecco is currently hiring a permanent full-time Bilingual (English/French) Customer Support Specialist to work in Richmond Hill, ON.

In this role you will be responsible for responding to customer requests in a timely and accurate manner, by phone, email, or chat in French or English. You will be responsible for answering questions about shipping, pricing, and other customer queries. This role requires a minimum of 3 years of customer care experience. Excellent communication and problem-solving skills are desired.

If you believe the quality of service is important, proud to provide the best customer experience possible and have a passion for helping customers develop their business, this job is for you, apply today!

  • Pay rate: $55,000 /yearly
  • Location: Richmond Hill, ON
  • Shifts: Day Shift
  • Job type: Permanent | Full-time
  • Responsibilities:

  • Provide prompt, accurate and courteous responses to customers
  • Performing order entry and reverse entry processes
  • Responding to Customer requests in a timely and accurate manner, by phone, email, or chat
  • Answering questions about shipping, pricing, and other customer queries
  • Identifying customer needs and recommending the best lighting solutions for their design
  • Collaborating with our Sales, Warehouse and Production teams to meet project deliverables
  • Following up with customers to ensure their needs have been met and are satisfied at the end of the transaction
  • Qualifications:

  • Must be legally eligible to work, and reside in Canada
  • Must be bilingual English/French
  • 3+ years of Customer Care experience preferably in a Logistics, Supply Chain industry or equivalent.
  • Post-secondary education is preferred.
  • Strong skills in Office Suite (Word, Excel) and prior exposure to inventory management systems.
  • Demonstrated ability to multi-task using good judgement to exceed customer expectations.
  • Capacity to stay calm under pressure to achieve optimal results.
  • Shows resilience in a fast paced ever changing environment.
  • Excellent communication and problem-solving skills demonstrated through a variety of mediums. including, in-person, over the phone, e-mail, and on-line chats.
  • Willing to ask questions to find the answers you need.
  • Passionate learner and interested in learning more about lighting technology and applications.
  • Strong relational and influential skills.
  • Strong problem identification and resolution skill.
  • Positive team attitude and ability to prioritize your work.
  • Strong work ethic and positive team attitude.
  • Here’s why you should apply:

  • Pension program
  • Benefits one qualified
  • Passion for the company and its employees
  • If you are interested in the Bilingual (English/French) Customer Support Specialist position in Richmond Hill, ON, apply now and an Adecco recruiter will reach out soon!

    Lacking the skills for this job? Don’t worry – we’ve got you covered. Click this link  to learn about the Aspire Academy and start your free upskilling journey today.


    • Apply with Adecco

    Reference number CA_EN_1_026659_2060242

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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