Bilingual (French & English) Customer Service Representative

Adecco is currently hiring for multiple Bilingual (French & English) Customer Service Reps to work initially from home within Toronto, ON. To qualify for the Customer Service Representative role, you must be fluent in French and English plus have at least one year of phone experience and customer service experience, along with strong communication skills.

Our client is a large, reliable, and reputable organization within the financial services industry. This is a 1-year full-time contract with a possibility of extension. This is an initial work from home position looking for applicants within Toronto, ON, paying $20.81/hr.

Customer Service Representative Responsibilities:

  • Accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team
  • Utilize the ability to troubleshoot by evaluating payment history and reviewing online invoices
  • Processes all payments, refunds, and collections for the insurance team
  • Create and validate delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments
  • Required to retrieve, complete, and track all daily work activities
  • Customer Service Representative Requirements:

  • High school diploma required
  • Fluent in oral and written French & English is a must
  • Able to communicate with clients and be able to handle difficult conversions
  • Must be flexible, have ability to manage time, and have attention to detail
  • Must have minimum of 1 year of phone experience – in any industry
  • Must have minimum of 1 year of customer service experience
  • Must have the ability to work from 8am-11pm M-F and 9am-5pm Saturdays
  • Why work for Adecco?

  • Great Pay +4% vacation pay
  • Paid weekly and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in this Bilinugal (French & English) Customer Service Representative position in Toronto, ON, apply now!

    • Apply with Adecco

    Reference number CA_EN_1_026602_1734610

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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