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Bilingual (French/English) Senior Customer Service Representatives - Remote

  • Location
    Halifax, Nova Scotia
  • Salary
    $19.85/Hourly
  • Job type
    Temporary/Contract

Adecco is currently hiring multiple Bilingual (French/English) Senior Customer Service Representatives in Halifax, NS. To be considered for this Bilingual (French/English) Senior Customer Service Representative role you must have minimum 2 years of previous call center experience, along with exceptional customer service skills. Our client is a leading insurance and professional services firm and within this role, you will be responsible for responding to all customer inquiries, along with documenting the information shared and provided. This is a 2 month contract position, with a potential extension and has a pay rate for $19.20 per hour. This is a remote, work from home position and must be available to work in EST.
 

The Bilingual (French/English) Senior Customer Service Representative Responsibilities Include:

  • Responds to both standard and more difficult customer inquiries regarding products and services the company offers.
  • Answers, documents and monitors call center calls, emails and transactions.
  • Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
  • Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
  • Documents client issues and escalates issues to appropriate parties to resolve.
  • Provides written and verbal feedback to colleagues in a professional manner.

    • The Bilingual (French/English) Senior Customer Service Representative Qualifications Include:

  • Must have strong English & French (written and spoken) skills
  • Two years of working experience preferably in a customer service-oriented environment or call center
  • Must possess excellent verbal and written communication and customer service skills, be an analytical thinker, display a high attention to detail, have strong organization and customer service skills
  • Must have strong keyboarding skills with a high degree of emphases placed on accuracy
  • Must be a quick learner, a team player and display ongoing professionalism

    • If you are interested in this Bilingual (French/English) Senior Customer Service Representative job in Halifax, NS, apply today. Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca
     

    T6602

    B6602




    • Apply with Adecco

    Reference number CA_EN_1_026602_1475669

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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