Bilingual Help Desk Technician

  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Temporary/Contract
  • Location
    Ottawa, Ontario

Adecco’s client in Ottawa has an immediate need for a Bilingual Help Desk Technician.  The Bilingual Help Desk Technician will provide support for networks, servers, desktops, desktop application software, and peripheral and mobile devices for private, small business clients.  He/she will work remotely from our client’s central location to determine problems, report incidents, resolve issues and escalate as necessary.  The ideal candidate is a recent graduate from a related post-secondary program OR has at minimum two years of technical help desk experience, with excellent English and French communication skills.

 

This is a contract leading to permanent opportunity, suitable for a candidate with availability to begin working immediately.  The hours will be full-time Monday to Friday from 8:00AM to 5:00PM.  The compensation offered will be based on level of experience.

 

 

Duties of the Help Desk Technician Include:

 

-           Work with clients remotely to resolve technical issues related to networks, servers, desktops (PC & Mac), desktop application software, peripheral devices, and mobile devices

-           Escalate problems as required; occasionally handle low level escalated issues

-           Maintain communication with customers and management during the problem resolution process

-           Properly document issues and resolutions in our ticketing system

-           Update and maintain accurate client documentation, records and procedures

-           Review and update help desk documentation as assigned

-           Review and recommend modifications to procedures

Requirements Include:

-           Completion of a related post-secondary program OR at minimum two years of experience providing technical support

-           Microsoft, Fortinet, and other IT certifications are desirable but not required; CompTIA A+ and Network+ will be required within six months of hire

-           Ability to effectively communicate by phone, email, and in person

-           Proficiency with all current Windows operating systems mandatory; Apple desirable

-           Active Directory experience

-           Server 2008-2016 knowledge

-           TCP/IP skillset

-           Mobile Device experience

-           Ability to write clearly and professionally

-           Demonstrated ability to achieve successful outcomes in handling difficult situations

-           Demonstrated analytical and troubleshooting skills

-           Must work well both independently and as part of a team

-           Ability to manage time, multiple priorities and follow projects through to completion


To be considered for this new and exciting opportunity hit apply now. 

  • Apply with Adecco

Reference number CA_EN_1_021956_12082366

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.