Bilingual IT Analyst III

New
  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Temporary/Contract
  • Location
    London, Ontario

Adecco is currently hiring for a Bilingual IT Analyst III in London, ON. To qualify for the Bilingual IT Analyst III role, you must have good command over French and English, above average computing and navigational skills, excellent verbal and written communication skills, and ability to accurately document and work flexible hours.

We are looking for individuals who have strong experience with computer applications, such as Microsoft Office, Internet Explorer and ability to work independently and manage one's time. Our client is a large, reliable and reputable organization within the financial services industry. This is a 1-year contract position with a pay rate of $18.85+ per hour.

           

Technical Support I Responsibilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications.

 

Qualifications / Skills / Experience:

  • Excellent written and oral communication skills
  • Ability to work flexible schedules
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
  • A technical support background or related education is preferred.
     

Why work for Adecco?

-Great Pay +4% vacation pay

-Paid weekly-accurate and on time

-Medical and dental benefits once qualified

-Strong health and safety programs

-Flexible shifts

-Free training programs

 

If you are interested in this Bilingual IT Analyst III position in London, ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

 

B6602

  • Apply with Adecco

Reference number CA_EN_1_026602_12093391

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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