Bilingual Operations Manager

  • Category
    Office, clerical & administrative - Administration
  • Job type
  • Location
    Waterloo, On

Adecco is currently hiring for a Bilingual Operations Manager to service one of the largest insurance and financial services companies globally. To be considered for the role, you must have prior leadership experience in customer service teams, guaranteed investment and mutual fund industry knowledge, and excellent communication skills (written and verbal) in both English and French. The Bilingual Operations Manager is being hired for a 13-month contract, paying $36.78/hour, and will be based in Waterloo, Ontario.

Bilingual Operations Manager Responsibilities:

  • Manage and maintain bilingual staffing to meet applicable daily service levels - ensure resources are scheduled and allocated across functions / administrative systems and between Investment products as service levels dictate
  • Ensure the team maintains core business and process knowledge
  • Provide clear sighted decision-making, escalation, and service support to the team
  • Collaborate closely with internal business partners and act as necessary to support successful shared delivery of projects and continuous improvements
  • Utilize strong customer service skills and apply sound business understanding, to act as a critical business partner for other internal departments as well as advisors and/or their back offices when necessary
  • Lead team members in an environment with significant volumes especially during peak transactional times
  • Ensure the team reaches its objectives, such as the prescribed accuracy and productivity metrics by leveraging industry tools. This is achieved by regular staff reviews, as well as analysis of trends and processes
  • Bilingual Operations Manager Requirements:

  • Prior leadership experience involving customer service teams
  • Excellent customer service orientation
  • Strong understanding of guaranteed investment and mutual fund industry standards
  • Proven investigative and problem-solving skills, with an ability to be resourceful in identifying issues and solutions
  • Demonstrated ability to be flexible, exercise judgment and make clear sighted decisions in a changing environment
  • Strong influencing, negotiating and conflict management skills
  • In-depth knowledge of the client’s Retail Investments products and systems
  • Proven ability to develop staff and mentor high potential team members in a fast-paced, changing environment
  • Proven ability to delegate and allocate resources effectively
  • Develop innovative controls to provide reliable business solutions
  • Demonstrated ability to develop and maintain excellent cross-department relationships to attain collaborative solutions
  • Strong understanding of Business Unit controls
  • Excellent communication skills in both English and French, written and oral
  • Why work for Adecco?

  • Great Pay +4% vacation pay
  • Paid weekly-accurate and on time 
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Bilingual Operations Manager role in Waterloo ON, apply today.


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    • Apply with Adecco

    Reference number CA_EN_1_026602_1255424

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