Bilingual Service Desk Support

  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Temporary/Contract
  • Location
    Ottawa, Ontario

Adecco is currently recruiting for a Service Desk Support for a 4-month contract with possibility of extension with our Crown Corporation Client located in Kanata, ON. The successful candidate must hold a valid Reliability Security Clearance or be eligible for one.

The Service Desk Support will have the following responsibilities:

  • Answers user calls and responds to customer incidents and problems
  • Creates and resolves trouble tickets according to service level agreements
  • Transfers tickets to other teams as required for resolution or escalates to Team Lead or Supervisor as needed
  • Follows up with customers to validate that the issue has been resolved
  • Works with support team(s) to resolve tickets as required

The Service Desk Support must meet the following mandatory requirements:

  • 03 years of Customer Service Experience
  • Bilingual (English/French)
  • Ability to listen, and identify computer related issues over the phones from clients
  • Ability to articulate technical instruction to support our clients with computer software hardware or configuration issues over the phone
  • IT related certification is considered an asset
  • Strong communications skills oral, written,
  • Punctuality

 

If you are interested in applying to the Service Desk Support position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco’ button.

 

B7616

  • Apply with Adecco

Reference number CA_EN_1_027616_12068956

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.